Cancellation
Cancel in the billing portal to stop renewal. Access remains based on Stripe's current subscription state.
Refunds
Refund and Cancellation Policy
Song2Notation subscriptions are managed through Stripe. You can cancel through the billing portal and contact support for billing issues.
Subscriptions
Refund review
Refunds are reviewed case by case for duplicate charges, accidental upgrades, or service failures that prevent reasonable use.
Failed jobs
When worker processing fails permanently, reserved transcription usage is released instead of consumed.
How to ask
Email support@song2notation.com with your account email, Stripe receipt, job ID if relevant, and a short description.